sv799 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how sv799 ("sv799", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the sv799 website at sv799.io and all associated services, including casino games, sports betting markets, live dealer tables, promotional programmes, and customer support channels.

sv799 is committed to handling your personal data responsibly, transparently, and in accordance with widely recognised data protection principles. By registering an account with sv799, depositing funds, placing a wager, or simply browsing the sv799 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the sv799 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In cases of conflict between this Policy and any other document, this Policy governs with respect to personal data matters.

2 Data Controller

For the purposes of applicable data protection law, sv799 acts as the Data Controller in respect of the personal data of all registered players. As Data Controller, sv799 determines the purposes and means by which your personal data is processed.

All data protection queries, access requests, correction requests, deletion requests, and complaints should be directed to the sv799 Data Protection team via our 24/7 live chat support or by email at [email protected]. Please note that this email address is provided as plain text only and is not a clickable link.

3 Data We Collect

sv799 collects the following categories of personal data from players in the course of operating the platform and providing our services:

3.1 Identity Data

• Full legal name as it appears on government-issued identification documents
• Date of birth (used for age verification — players must be 21 or older)
• Nationality and country of residence
• National ID number, passport number, or driving licence number (collected during KYC verification)
• Photograph or scan of the identity document submitted for KYC

3.2 Contact Data

• Email address (used for account communications and support)
• Mobile phone number (used for account verification and two-factor authentication)
• Residential address in Bangladesh (used for KYC and fraud prevention)

3.3 Financial Data

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, and Upay accounts used to transact with sv799
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Account balance information at any given point in time

3.4 Gaming & Betting Data

• Full record of all bets placed, games played, and wagering activity on the sv799 platform
• Bonus claims, promotional participation history, and wagering requirement progression
• Session duration data and login/logout timestamps

3.5 Technical Data

• IP address at time of registration and each login
• Browser type and version, operating system, device type
• Cookies and similar tracking technologies (see Section 11)
• Referring website URL (where applicable)

3.6 Communications Data

• Records of all live chat conversations, email exchanges, and support ticket content between you and sv799
• Preferences you indicate regarding marketing communications

4 How We Collect Your Data

sv799 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data gathered automatically as you interact with the sv799 platform, including IP address, session data, and cookie data.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other supported payment processors.
• Identity verification partners: Where sv799 uses third-party KYC service providers, data returned from those providers' verification checks may be stored on your account record.
• Fraud prevention services: Data received from third-party fraud detection and anti-money laundering screening services used to protect the integrity of the sv799 platform.

5 How We Use Your Data

sv799 uses the personal data it collects for the following purposes:

6 Legal Basis for Processing

sv799 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the sv799 Terms & Conditions contract with you — including account creation, deposit processing, game delivery, and withdrawal handling.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering obligations, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for optional activities such as marketing communications, where you have given explicit consent that you may withdraw at any time.

7 Data Sharing & Disclosure

sv799 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following strictly defined circumstances:

7.1 Service Providers

sv799 engages carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These providers include payment processing partners (bKash, Nagad, Rocket, Upay), KYC and identity verification providers, IT infrastructure and hosting providers, fraud detection services, and customer support platform providers. All such providers are contractually prohibited from using your data for any purpose other than providing the contracted service to sv799.

7.2 Legal Authorities

sv799 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of sv799, its players, or the public.

7.3 Business Transfers

In the event that sv799 undergoes a merger, acquisition, restructuring, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to this Privacy Policy that results from it.

7.4 Aggregated Analytics

sv799 may share aggregated, anonymised statistical data with partners or publicly for industry analysis. This data contains no personally identifiable information and cannot be used to identify any individual player.

8 International Data Transfers

sv799 operates a platform serving the Bangladesh market. Some of our third-party service providers — including hosting infrastructure and KYC providers — may process data outside of Bangladesh. Where such transfers occur, sv799 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the receiving party to protect your data to a standard equivalent to that applied within Bangladesh.

By using the sv799 platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of our services, subject to the safeguards described above.

9 Data Retention

sv799 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account's existence on the sv799 platform plus a minimum post-closure period of 5 years for regulatory compliance purposes.
• Transaction and financial records: Retained for a minimum of 7 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years following account closure or the completion of the KYC verification process, whichever is later.
• Customer support records: Retained for 3 years following the closure of the relevant support interaction.
• Marketing consent records: Retained until consent is withdrawn plus 3 years, to demonstrate compliance with consent requirements.
• Technical and log data: Retained for up to 12 months from the date of collection, unless required for ongoing fraud investigations.

When data is no longer required, sv799 securely disposes of it through certified data deletion or anonymisation processes that prevent reconstruction of the original data.

10 Security Measures

sv799 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security programme includes:

• 256-bit SSL/TLS encryption on all data transmissions between player devices and sv799 servers.
• AES-256 encryption at rest for all stored personal and financial data.
• Two-factor authentication (2FA) available to all registered players for enhanced account access security.
• Penetration testing conducted regularly by independent security professionals to identify and remediate vulnerabilities.
• Access controls that restrict internal sv799 staff access to personal data on a strict need-to-know basis.
• Security incident response plan that defines sv799's process for detecting, containing, and reporting data security incidents in a timely manner.

11 Cookies & Tracking Technologies

sv799 uses cookies and similar tracking technologies to operate the platform effectively, enhance user experience, and gather analytical data. A cookie is a small text file stored on your device by your web browser. sv799 uses the following categories of cookies:

11.1 Strictly Necessary Cookies

These cookies are essential for the sv799 platform to function. They enable core features such as user authentication, session management, and security. The platform cannot operate without them. They do not require your consent.

11.2 Performance & Analytics Cookies

These cookies collect anonymised information about how players interact with the sv799 platform — which pages are visited most frequently, where players navigate from, and how long sessions last. This data is used to improve platform design and performance. No personally identifiable information is collected through these cookies.

11.3 Functional Cookies

These cookies remember preferences you have selected during your sv799 session, such as your chosen language settings or display preferences, so that you do not need to reconfigure them on each visit.

11.4 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when websites attempt to set cookies. Please note that disabling strictly necessary cookies will impair the functionality of the sv799 platform and may prevent you from accessing certain features, including account login.

12 Your Data Rights

As a registered sv799 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. sv799 will respond to all verified data rights requests within 5 business days.

• Right of Access: You have the right to request a copy of all personal data sv799 holds about you, along with information about how it is processed.
• Right to Rectification: If any data sv799 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: You may request that sv799 delete your personal data. This right is subject to certain limitations — sv799 may be legally required to retain some data (e.g., financial transaction records) even after account closure.
• Right to Restriction of Processing: You may request that sv799 restrict the processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of the data you have provided to sv799 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your data where sv799 relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where sv799 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

13 Minors & Age Policy

sv799 operates a strict 21+ only policy. The sv799 platform is not intended for, directed at, or accessible to persons under the age of 21 years. sv799 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in our KYC process before any real-money transaction is processed.

If sv799 discovers or is notified that personal data has been collected from a person under the age of 21, that account will be immediately and permanently closed, any associated funds will be handled in accordance with our responsible gaming guidelines, and all associated personal data will be securely deleted within 30 days of discovery.

If you believe that sv799 may have inadvertently collected data from a person under 21, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

14 Policy Amendments

sv799 reserves the right to update or replace this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. For material changes — those that significantly affect how we collect or use your data — sv799 will provide advance notice to registered players via the email address associated with their account or via an in-platform notification.

Your continued use of the sv799 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using sv799 immediately and contact our support team to arrange account closure.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by sv799, please use the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your sv799 account dashboard
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Within 5 business days for formal data rights requests; within 24 hours for general privacy enquiries.