sv799 Terms & Conditions

1 Introduction

Welcome to sv799. These Terms & Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Player", "User", "you") and sv799 ("sv799", "we", "us", "our") governing your access to and use of the sv799 website located at sv799.io and all associated services, including but not limited to casino games, sports betting, live dealer tables, virtual games, promotional programmes, and customer support services.

sv799 is an online gaming platform operated for and available to adult residents of Bangladesh aged 21 years and above. By accessing the sv799 platform — whether by registering an account, browsing the site, placing a wager, or claiming a bonus — you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must immediately cease using the sv799 platform.

These Terms should be read in conjunction with the sv799 Privacy Policy and Responsible Gaming Policy, both of which are incorporated into this Agreement by reference. In the event of any conflict between these Terms and any other document on the sv799 platform, these Terms shall prevail unless expressly stated otherwise.

2 Eligibility & Registration

To register and maintain an active sv799 account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. sv799 operates a strict 21+ policy and enforces age verification through our KYC process prior to the processing of any real-money withdrawal.
• You are a resident of Bangladesh or are accessing the sv799 platform from a jurisdiction where online gambling is not prohibited.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You have not previously had an sv799 account suspended or permanently closed for breach of these Terms.
• You are not employed by sv799, nor are you an immediate family member or household member of an sv799 employee.
• You are not suffering from a gambling addiction, nor have you registered for any self-exclusion programme that covers online gambling platforms.

2.1 Registration Process

To register an account with sv799, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to maintain the accuracy of this information and to update it promptly whenever it changes. sv799 reserves the right to request supporting documentation to verify the accuracy of information provided at registration at any time.

2.2 One Account Per Player

Each player is permitted to hold only one sv799 account. The creation of multiple accounts by the same individual ("multi-accounting") is strictly prohibited and will result in the immediate suspension of all associated accounts, forfeiture of any outstanding bonus balances, and may result in the withholding of pending withdrawals pending investigation. If you believe a duplicate account has been created in your name without your consent, contact sv799 support immediately.

2.3 Know Your Customer (KYC) Verification

sv799 is committed to responsible operation and operates a robust Know Your Customer verification process. All accounts are required to complete identity verification before real-money withdrawals are processed. KYC documentation typically includes a government-issued photo ID (National ID card, passport, or driving licence) and proof of address. Failure to complete KYC verification within the required timeframe may result in temporary suspension of withdrawal privileges.

3 Account Responsibilities

You are solely and fully responsible for all activity that occurs under your sv799 account. This responsibility extends to all wagers placed, all deposits made, all bonuses claimed, and all communications sent from your account, regardless of whether the activity was authorised by you personally.

3.1 Login Credentials

Your username and password are personal to you. You must not share your login credentials with any other person or allow any third party to access your sv799 account. sv799 staff will never ask you for your password in any communication. If you receive any communication purporting to be from sv799 requesting your password, treat it as fraudulent and report it to our support team immediately.

3.2 Account Security

You are responsible for maintaining the security of the device and connection used to access sv799. You should log out of your account after each session, particularly when using a shared or public device. sv799 shall not be liable for any loss or damage arising from your failure to maintain adequate account security.

3.3 Accurate Information

You must ensure that all information held on your sv799 account profile is accurate and up to date at all times. Providing false or misleading information — including a false date of birth to circumvent the 21+ age requirement — constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of all balances held.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

sv799 currently supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (৳ BDT). sv799 does not impose currency conversion on any transaction, and there are no hidden fees applied by sv799 to standard deposits or withdrawals. Your mobile wallet provider may apply their own transaction charges independently of sv799.

4.2 Minimum and Maximum Transactions

The minimum deposit amount at sv799 is ৳200. The minimum withdrawal amount is ৳500. Maximum transaction limits may vary by payment method and account tier. Players at higher VIP tiers may benefit from increased daily and weekly withdrawal limits. Current limits applicable to your account are displayed in your account dashboard.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your sv799 account balance instantly upon confirmation of the transaction from the respective payment provider. If a deposit is not reflected in your account balance within 30 minutes, contact sv799 support with your transaction reference number for investigation.

4.4 Withdrawal Processing

Withdrawal requests are reviewed and processed within 24 hours of submission, subject to the following conditions: (a) your KYC verification is complete and approved; (b) the withdrawal method matches a verified payment method on your account; (c) there are no active wagering requirements associated with bonus funds in your balance; and (d) no fraud or security investigation is pending on your account.

4.5 Anti-Money Laundering

sv799 operates in full compliance with anti-money laundering (AML) principles. Deposits must be made from payment methods that belong to the registered account holder. sv799 reserves the right to request source-of-funds documentation for any transaction that triggers our AML monitoring thresholds. Any deposits made for purposes other than genuine gambling activity are prohibited and may be reported to appropriate authorities.

5 Bonuses & Promotions

sv799 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are governed by the general terms set out in this section as well as any specific terms attached to individual promotions. In the event of any conflict, the specific promotion terms take precedence.

5.1 Wagering Requirements

All sv799 bonuses are subject to a wagering requirement — a multiplier that determines how many times the bonus (and in some cases the deposit) must be wagered before any associated winnings can be withdrawn. The applicable wagering requirement for each bonus is clearly stated in the individual promotion terms. Standard welcome bonuses carry a wagering requirement of between 25x and 40x, depending on the promotion type.

5.2 Bonus Eligibility

Bonuses are available to eligible registered players only. sv799 reserves the right to determine eligibility criteria for any promotion at its sole discretion. Players who have self-excluded, are under investigation, or are in breach of these Terms are not eligible to claim bonuses. Each player may claim each promotion only once unless explicitly stated otherwise in the promotion terms.

5.3 Bonus Abuse

sv799 monitors all accounts for patterns consistent with bonus abuse, including but not limited to: low-risk betting strategies designed to clear wagering requirements without genuine gameplay risk, use of multiple accounts to claim a single promotion multiple times, and collusion with other players. Any account found to be engaging in bonus abuse will have all bonus balances forfeited and may be permanently suspended.

5.4 Promotional Calendar

sv799's promotional calendar includes seasonal offers aligned with Bangladesh's sporting and cultural calendar, including BPL cricket season specials, Eid bonus packages, Pohela Boishakh cashback offers, and IPL betting promotions. All promotions are time-limited and may be modified or withdrawn by sv799 at any time without prior notice.

6 Betting & Gaming Rules

All games and betting markets available on the sv799 platform are governed by individual game rules, which are accessible from within each game or market. The following general principles apply across all sv799 gaming products.

6.1 Game Integrity

All casino games on the sv799 platform use certified Random Number Generation (RNG) technology that has been independently tested to ensure that game outcomes are genuinely random and not influenced by any external factor, including previous outcomes or bet size. RTP (Return to Player) percentages are published transparently and are available to players on request.

6.2 Sports Betting

sv799 sports betting markets — including cricket, football, kabaddi, and other sports — are settled in accordance with the official result declared by the relevant governing body. sv799 reserves the right to void any bet placed on a market where (a) a palpable pricing error was present at the time of placement, (b) the event is subsequently found to have been subject to match-fixing or corruption, or (c) the result cannot be officially confirmed within a reasonable timeframe.

6.3 Palpable Errors

sv799 reserves the right to cancel or void any bet or casino game round that was initiated at a clearly incorrect price or under circumstances of a technical error. A palpable error is defined as a price or condition so obviously incorrect that a reasonable player would recognise it as an error. sv799 is not obligated to honour bets placed at such prices.

6.4 Technical Malfunctions

In the event of a technical malfunction during a casino game or sports event, sv799 will investigate and determine the correct outcome or, if the outcome cannot be determined, void the relevant game round or bet and return the staked amount to the player's account. sv799 shall not be held liable for any consequential loss arising from technical malfunctions beyond the return of the original stake.

7 Prohibited Activities

The following activities are strictly prohibited on the sv799 platform. Engagement in any prohibited activity will result in immediate account suspension and may result in permanent closure, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account on the sv799 platform (multi-accounting).
• Using automated software, bots, scripts, or any artificial intelligence system to place bets or interact with casino games.
• Exploiting software bugs, glitches, or technical errors for financial gain.
• Engaging in any form of collusion with other players to gain an unfair advantage.
• Attempting to hack, reverse-engineer, disassemble, or otherwise tamper with the sv799 platform or its underlying technology.
• Using sv799 as a vehicle for money laundering, fraud, or any other criminal activity.
• Providing false, inaccurate, or misleading information to sv799 at any time.
• Accessing sv799 from a jurisdiction where online gambling is prohibited by local law.
• Allowing or permitting a person under the age of 21 to use your sv799 account.
• Engaging in abusive, threatening, or offensive behaviour toward sv799 staff or other players.

8 Intellectual Property

All content on the sv799 platform — including but not limited to the sv799 brand name, logo, trade marks, website design, layout, graphics, text, game interfaces, promotional materials, and software — is the exclusive intellectual property of sv799 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sv799 platform for personal, non-commercial purposes only. This licence does not include any right to reproduce, distribute, modify, publicly display, or create derivative works from any sv799 content without prior written consent from sv799.

9 Privacy & Data

sv799 is committed to protecting your personal information. The collection, use, storage, and sharing of your personal data is governed by the sv799 Privacy Policy, which is incorporated into these Terms by reference. By registering an account with sv799, you consent to the processing of your personal data in accordance with the sv799 Privacy Policy.

sv799 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the sv799 servers. Stored personal data is encrypted at rest using approved cryptographic methods. sv799 does not sell your personal data to third parties for marketing purposes.

10 Responsible Gaming

sv799 is committed to promoting responsible gambling among all players. Gambling is intended to be an entertaining activity; it should never be viewed as a source of income or a means of addressing financial difficulties. sv799 provides the following responsible gaming tools to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently close your account and prevent re-registration for a minimum period of 12 months.
• Reality Checks: On-screen alerts displaying your net session win/loss position at regular intervals.

If you believe your gambling is becoming problematic, we urge you to contact the sv799 support team immediately via live chat. Our support agents are trained in responsible gaming response and will assist you in activating appropriate protective tools without judgment or delay. All responsible gaming requests are treated with complete confidentiality.

11 Limitation of Liability

To the maximum extent permitted by applicable law, sv799's total liability to you for any claim arising out of or in connection with your use of the sv799 platform shall not exceed the total amount deposited by you into your sv799 account in the 30-day period immediately preceding the event giving rise to the claim.

sv799 shall not be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising from your use of or inability to use the sv799 platform, regardless of whether such damages were foreseeable or sv799 had been advised of their possibility.

sv799 does not guarantee uninterrupted or error-free access to the platform. We shall not be liable for any service interruption caused by factors outside our reasonable control, including but not limited to network failures, power outages, natural disasters, or third-party payment processing issues.

12 Suspension & Termination

12.1 Termination by sv799

sv799 reserves the right to suspend or permanently close any account at any time, with or without notice, in the event that: (a) the account holder is found to be in breach of any provision of these Terms; (b) sv799 has reasonable grounds to suspect fraudulent activity, money laundering, or match-fixing; (c) the account holder provides false or misleading information; (d) continuation of the account poses a reputational, legal, or financial risk to sv799; or (e) sv799 is required to do so by applicable law or regulatory directive.

12.2 Termination by the Player

You may close your sv799 account at any time by contacting the support team via live chat. Upon closure, any remaining real-money balance (net of any active bonus funds subject to incomplete wagering requirements) will be returned to you via your verified withdrawal method within 5 business days, subject to completion of any outstanding KYC requirements.

12.3 Effect of Termination

Upon closure of your account for any reason, your licence to use the sv799 platform is immediately revoked. Any bonus balances outstanding at the time of closure are forfeited in all circumstances. Real-money balances are returned subject to the conditions set out in section 12.2 above.

13 Amendments

sv799 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amended Terms will be published on this page with an updated effective date. Where the changes are material, sv799 will endeavour to provide reasonable advance notice to registered players via the email address or in-platform notification system associated with their account. Your continued use of the sv799 platform after the effective date of any revised Terms constitutes your full acceptance of those revised Terms.

If you do not agree to any revised Terms, you must stop using the sv799 platform immediately and contact our support team to arrange closure of your account and return of any eligible real-money balance.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the sv799 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your sv799 account dashboard
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Market: Bangladesh

sv799 aims to acknowledge all written enquiries within 24 hours and to resolve substantive complaints within 5 business days. For urgent account security issues, please use the live chat function for the fastest possible response.